Frequently Asked Questions - Desirel Sex Shop Ireland

Desirel is a trusted European online sex shop with over 20 years of experience in the intimate products industry. What started as a one-person business has grown into a well-established retailer serving customers across 26 European countries, with more than 1.5 million orders shipped to date.

We are authorised retailers of internationally recognised brands including LELO, Lovense, Satisfyer, Svakom, and We-Vibe. Every product we sell is 100% original. We are also proud to offer our own Desirel-branded product line, designed specifically for singles and couples as well.

Orders placed before 5:00 PM are shipped the same day, fully discreet packaging and billing, GDPR-compliant data handling, free shipping options, and a 24/7 virtual assistant to help you find exactly what you need. No fuss, no compromise on privacy.

We completely understand your concern, and we want you to know that it is perfectly natural to ask. As an online sex shop, we are fully aware that your privacy is just as important as the products you choose. That is exactly why we have built our entire operation around one core principle: 100% discretion.

For over 20 years, we have been serving customers across Europe with the utmost care for their privacy and data protection. Your confidentiality is not just a promise; it is the foundation of everything we do.

Here is what that means in practice:

1. Discreet shipping: Your order arrives in a plain, unmarked package. There is no logo, brand name, or any reference to a sex shop on the label or packaging. To anyone else, it is just another parcel.
   
   
2. Discreet billing: Your bank or card statement will show a neutral company name only. There is no indication whatsoever that the purchase was made from a sex shop.
   
   
3. Secure payments: All transactions are processed through encrypted, PCI DSS-compliant payment systems, protecting your financial data to the highest banking standards.
   
   
4. Data protection: We are fully GDPR-compliant. Your personal data is never shared with, or sold to, third parties. We only use your information to process and deliver your order.

We believe that shopping for pleasure products should be a stress-free, enjoyable experience. Your trust means everything to us, and we work hard every day to earn it.

We are proud to say: very. With over 20 years of experience and more than 1.5 million packages delivered across 26 European countries, we have built our reputation on quality, discretion, and exceptional service.

But do not just take our word for it. Visit our homepage to read real customer reviews, or browse the individual product pages where you will find honest feedback from verified buyers who have already tried the products you are interested in.

We read every single review and piece of feedback, and we are constantly working to make your experience even better. Your satisfaction is what drives us.

Absolutely. We exclusively sell 100% original, brand-name products sourced directly from official manufacturers and authorised distributors. We partner with many leading international brands, including Satisfyer, LELO, We-Vibe, Lovense, Womanizer and many more, ensuring that every product meets the highest standards of quality, safety, and durability.

Our range is continuously expanding with the latest releases, so you will always find something new to explore. Each product comes in its original packaging, with the full manufacturer warranty and all relevant safety certifications.
When you shop with Desirel, you can be confident that what you receive is exactly what the manufacturer intended: safe, genuine, and built to last.

Your privacy is our priority. We collect only the minimum personal data necessary to process and deliver your order.
All personal information is handled in full compliance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. We never share or sell your data to third parties. For full details, please see our Privacy Policy.

You can manage your personal data at any time by logging into your account on our website. Under the "Profile" menu, you can update your address and personal details, delete stored personal data, view your order history, and manage your newsletter subscription.
If you need any assistance, feel free to contact us at info@desirel.com.

Finding the perfect fit is important, and we are here to help. Each product page includes detailed sizing information, and you can also refer to our size chart for guidance.

We recommend measuring yourself before placing your order and comparing your measurements carefully with the size chart. If you are between sizes, we generally suggest choosing the larger option for a more comfortable fit.

Please keep in mind that due to the intimate nature of these products, we are unable to accept returns or exchanges based on incorrect sizing. However, if you receive a product with a material defect, we will of course arrange an exchange for you straight away.

Your health and safety are something we take very seriously. Every product in our webshop is sourced from trusted manufacturers and meets the required European safety standards. Our products are made from body-safe, non-toxic materials such as medical-grade silicone, premium silicone, body-compatible gel, and ABS plastic. These materials are specifically designed for intimate use and are free from harmful substances such as phthalates and BPA. We only stock products that come with full manufacturer documentation and the necessary safety certifications, so you can enjoy your purchase with complete peace of mind.

To keep your products safe and hygienic over time, we recommend cleaning them before and after each use with lukewarm water and mild soap, or with one of the specially designed cleaning products available in our store.

If you have sensitive skin or allergies, we suggest opting for medical-grade silicone products, which are hypoallergenic and among the safest materials available.
Should you have any questions about a specific product's material or suitability, feel free to contact us. We are always happy to help.

Here is a quick guide to the most common materials to help you choose the right product:

1. Medical-grade silicone: The gold standard. Hypoallergenic, odourless, easy to clean, and incredibly durable. Ideal for sensitive skin.
   
   
2. Silicone: Smooth, flexible, and body-safe. One of the most popular choices for a wide range of toys.
   
   
3. ABS plastic: A hard, non-porous material often used in bullet vibrators and toy handles. Lightweight, durable, and easy to maintain.
   
   
4. Body-safe gel: Soft and flexible with a realistic feel. Requires a little more care when cleaning.
   
   
5. Glass and stainless steel: Non-porous, temperature-responsive, and extremely hygienic. Perfect for those who prefer a firm feel.

Tip: Always use a water-based lubricant with silicone toys. Silicone-based lubricants can damage the material over time.

We know that choosing your first toy, or finding something new to enjoy together, can feel a little overwhelming with so many options available. We have made it easy for you.

Just starting out? We have created a dedicated "My First Sex Toys" category specifically for beginners. Here you will find a carefully curated selection of products that are easy to use, gentle, and perfect for those exploring for the first time.

Here are a few popular starting points:

For beginners: A classic bullet vibrator or a small, smooth silicone toy is a great first step. Simple, discreet, and easy to use.

For couples: Vibrating couples' rings and app-controlled toys are among our bestsellers. They are fun, playful, and designed to be enjoyed together.

For the curious: Explore our themed gift sets, which combine a few different products in one package. A perfect way to discover what you enjoy.

If you are considering a vibrator, our detailed Vibrator Guide is a great place to start. It walks you through the different types, features, and uses to help you find the perfect match.

Need a personal recommendation? Our virtual assistant is available 24/7 right here on our website. Just ask, and it will help you find the perfect product based on your preferences, experience level, and budget. Think of it as your own personal shopping guide, available anytime, with complete discretion.

It depends on the product. Many of our toys come with built-in rechargeable batteries and include a USB charging cable right in the box. For these products, no additional purchase is necessary.

Some products, however, require standard batteries (such as AA or AAA), which are not always included in the packaging. You will always find this information clearly stated on the product page, so you will know exactly what to expect before you order.

To make sure you are ready to go from the moment your parcel arrives, we also offer a selection of batteries and charging accessories in our store, so you can add them to your cart in just one click.

Tip: Rechargeable toys are not only more convenient but also more cost-effective and environmentally friendly in the long run. Something worth considering when making your choice.

Ordering is quick and easy. Simply visit our online store at www.desirel.ie and browse our full range of products. You can place your order anytime, 24 hours a day, 7 days a week, from the comfort and privacy of your own home.

Product selection: To add items to your cart, simply click the cart icon button next to the items you are interested in.

Your cart: Review your selected items, quantities, and total amount. If you have a discount or gift voucher code, enter it in the "Discount Voucher" field and click "Apply".

Delivery and payment details: After choosing your products, fill in the delivery details and select your preferred delivery and payment method. You may choose to shop without registering or create an account. Registering allows you to manage your details, view your previous orders, be the first to hear about new products and special offers, and enjoy free returns within 90 days of purchase.

Order confirmation: You will have the opportunity to review and amend your order before confirming and submitting it.

Order information: Once your order is placed, you will receive a confirmation email summarising your items, total cost, payment method, and delivery details. When your items are dispatched, you will receive a shipping notification containing your tracking number and expected delivery date.

No. Registration is not required. You are welcome to shop as a guest and complete your purchase without creating an account.

However, registering takes just a moment and comes with a range of benefits:

Free returns for 90 days: Registered customers can return their order free of charge within 90 days of purchase, giving you extra peace of mind every time you shop.

Loyalty points: Earn loyalty points with every purchase and redeem them on your next order. For full details on how the programme works, visit our Loyalty Programme page.

Wishlist: Save your favourite products to your personal wishlist so you can easily find them later, compare options, or come back to them when you are ready to buy.

Saved details: Store your personal and payment information securely in your account, so you will not need to re-enter them with every order.

Order history: View and track all your previous orders in one place.

VIP Club: Join the Desirel VIP Club and enjoy an additional 10% discount, early access to promotions and new arrivals, exclusive deals, and a wealth of educational content and inspiration.

The price you see is the price you pay. All prices are displayed in euros (€) and include Irish VAT, so there are no hidden fees or surprise charges at checkout. Shipping costs are always clearly displayed before you confirm your order, so you will know exactly what to expect. For full details, please visit our Shipping Information page.

We are an online-only retailer, so we do not have a physical shop for in-person shopping. The good news is that our full range of products is available 24/7 at your fingertips. You can browse and order from the comfort and privacy of your own home, anytime that suits you.

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible. To see the full list of payment methods available in your region, please visit our Payment Information page.

All transactions are processed through encrypted, secure payment systems, so your financial data is always protected.

We understand this is an important concern, and we have got you covered. Your bank or card statement will only show a neutral company name. There is absolutely no reference to a sex shop, adult products, or anything that could reveal the nature of your purchase.

The same applies to any payment confirmation or invoice you may receive. Everything is kept fully discreet, so your shopping stays completely private.

Your privacy is our priority, from the moment you place your order to the moment it arrives at your door.

Simply enter your voucher code in the "I've got a discount code" field during checkout, click "Apply", and the discount will be automatically applied to your order total.

We regularly offer discounts, special deals, and seasonal promotions, so there is always a great reason to visit us. Here is where you can stay up to date:

Our website: Visit our homepage and look for the latest active promotions. Please keep in mind that promotions are periodic, so there may not always be an active offer available.

Newsletter: Subscribe to our newsletter and receive exclusive offers, early access to sales, and occasional surprise coupons delivered straight to your inbox.

Virtual assistant: Ask our 24/7 virtual assistant if there are any active coupon codes available. It always knows about the latest deals.

Tip: The best way to never miss a deal is to subscribe to our newsletter and join the Desirel VIP Club. That way, the best offers come directly to your inbox.

Shipping costs depend on the delivery method you choose. We always display the exact shipping cost at checkout before you confirm your order, so there are no surprises. For the most up-to-date prices and conditions, please visit our Shipping Information page.

Yes, we do offer free shipping. Once your order reaches the free shipping threshold, delivery is completely on us. For full details on the current threshold and eligible delivery methods, please visit our Shipping Information page.

Absolutely. 100% discretion is guaranteed with every single order.

The packaging: Your order arrives in a plain, unmarked box or padded envelope. There are no logos, brand names, product descriptions, or any reference to a sex shop. Nothing on the outside reveals what is inside.

The label: Only your name and delivery address appear on the shipping label. The sender name is a neutral company name with no connection to an adult store.

The bank statement: A neutral company name appears on your card or bank statement. There is no indication of the nature of your purchase.

From browsing to delivery, your privacy is protected at every step.

We do our best to get your order to you as quickly as possible. All orders placed and paid before 5:00 PM on a business day are dispatched the very same day.
Once your order is on its way, you will receive a shipping confirmation email with a tracking number, so you can follow your parcel every step of the way.
Delivery times vary depending on the chosen shipping method.

Yes. We offer parcel locker and pick-up point delivery options, giving you the flexibility to collect your order wherever and whenever it suits you best. It is also one of the most discreet ways to receive your package.
Available pick-up options and their costs may vary by location. For full details, please visit our Shipping Information page.

Keeping an eye on your order is easy. As soon as your parcel is dispatched, you will receive a shipping confirmation email with your tracking details.

You can also track your order anytime by logging into your account. Under "My Orders", find the relevant order and you will see two options:

Download invoice: View and download the invoice associated with your order.

Parcel tracking: This button takes you directly to the courier's tracking page, where you can check the real-time status and location of your delivery.

No account? No problem. You can always use the tracking number from your shipping confirmation email directly on the courier's website.

If your tracking has not updated for an extended period or you have any concerns about your delivery, do not hesitate to contact us. We will look into it for you right away.

We are sorry to hear that. While we pack every order with the utmost care, damage can occasionally occur during transit.

If you notice any damage at the moment of delivery, we strongly recommend that you refuse the package and have the courier return it to us. We will arrange a replacement or full refund as soon as possible.

If you do decide to accept the delivery, please make sure to note the damage with the courier on the spot and ask them to complete a damage report before signing.

If you only discover the damage after opening your parcel, please take clear photos of both the packaging and the damaged product(s), and contact us as soon as possible at info@desirel.com with your order number and a brief description of the issue. The photos will help us resolve your case quickly and smoothly.

We will review every case promptly and work with you to find the best solution, whether that is a replacement, refund, or other arrangement. Please keep the original packaging and all contents until the matter is fully resolved.

Yes. We offer generous return terms that go well beyond the standard 14-day legal requirement. Guest customers can return their order within 30 days of delivery, while registered customers enjoy an extended 90-day return window with free return shipping.

You can find all important information about returns and refunds on our Returns and Refunds page, including eligibility, time limits, and step-by-step instructions on how to initiate a return.

If you have any additional questions, our customer support team is happy to help: info@desirel.com

We stand behind the quality of our products. All motorised items and sex toys purchased through our webshop are covered by our warranty, with the length depending on the product's price:

Products priced between €25 and €616: 2-year warranty.
Products priced above €616: 3-year warranty.The warranty period begins on the delivery date shown on your invoice, which also serves as your warranty certificate.

Some manufacturers offer their own extended warranty on top of ours. For example, Satisfyer products come with a 15-year manufacturer warranty, and Womanizer offers a 5-year warranty. You can always find the applicable warranty details on the individual product page.

If you experience any issues with a product during the warranty period, simply contact us at info@desirel.com with your order number and a brief description of the problem. We will take care of the rest.
For full details on what the warranty covers and how to make a claim, please visit our Warranty page or refer to our Terms and Conditions.

We are sorry if something has not met your expectations. We take every complaint seriously and are committed to finding a fair solution as quickly as possible.

To submit a complaint, please contact us at info@desirel.com with your order number, a brief description of the issue, and if possible, photos of the product in question. Our team will review your case and get back to you promptly.

For detailed information on the complaints process, including your rights and our obligations, please refer to our Terms and Conditions.

Your satisfaction matters to us, so please do not hesitate to reach out. We are here to help.

Click "Log In", then "Forgot Password?", and we will send a new password to your registered email address. Your email address serves as your username.

Taking good care of your sex toy is essential, not only to extend its lifespan but also to ensure safe and hygienic use every time.

Cleaning: We recommend washing your toy before and after each use with lukewarm water and a mild soap. For a more thorough clean, you can use one of the specially designed cleaning and disinfectant products available in our store. They are gentle on the material while ensuring complete hygiene.

Storage: Once clean and fully dry, store your toy in its original box or a clean pouch to protect it from dust and contact with other materials. Avoid storing different toys together, as certain materials can react with each other over time.

Batteries: If your toy is battery-operated, we recommend removing the batteries between uses to preserve both the battery life and the motor.

Lubricant: Always use a water-based lubricant with silicone toys, as silicone-based lubricants can damage the surface of the material. If unsure, check the product description or feel free to ask us.

With a little care, your favourite toy will stay safe, hygienic, and ready to enjoy for a long time to come.